Schlosser, M. (2011). Osul2013: Fostering organizational change through a grassroots planning process. College & Research Libraries V. 72 No. 2 (March 2011) P. 152-65, 72(2), 152-165.
Lakos, A. , & Phipps, S. (2004). Creating a culture of assessment: A catalyst for organizational change. Portal V. 4 No. 3 (July 2004) P. 345-61, 4(3), 345-361.
Ch 3
Ch 5
Marketing Powerpoint - Intro & Step 1
Schlosser, M. (2011). Osul2013: Fostering organizational change through a grassroots planning process. College & Research Libraries V. 72 No. 2 (March 2011) P. 152-65, 72(2), 152-165.
Lakos, A. , & Phipps, S. (2004). Creating a culture of assessment: A catalyst for organizational change. Portal V. 4 No. 3 (July 2004) P. 345-61, 4(3), 345-361.
Haycock, K. (2011). Exemplary public library branch managers: Their characteristics and effectiveness. Library Management, 32(4), 266-278Library.